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At YIELD GLASSES (operated by NUANCES ECOM LLC), your comfort and confidence are our top priorities. We understand that purchasing personal care products like incontinence boxers requires trust. That is why we stand behind our products with a flexible return policy designed to give you peace of mind.
We want you to be fully satisfied with your purchase, YIELD GLASSES offers an extended 60-day guarantee. You have 60 days from the date of delivery to decide if our products meet your needs.
To maintain the highest standards of hygiene and safety (in accordance with health regulations for underwear), the following conditions apply:
Condition: Items must be in their original, unused, and unwashed condition.
Packaging: Products should be returned in their original packaging.
Proof of Purchase: A receipt or order number is required to process your request.
Hygiene Note: For health reasons, we cannot accept returns on boxers that have been worn. We recommend trying one pair over your own clean underwear to check for sizing before opening the rest of your order.
Return Address: Please contact our support team at contact@yield-glasses.com to receive the specific instructions and the correct return center address.
Shipping Costs: Customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable.
Contact Us: Email our support team at contact@yield-glasses.com with your order number and the reason for your return.
Validation: Our team will review your request within 24–48 hours and provide you with the appropriate return instructions.
Shipment: Pack the items securely and drop the package off with your preferred carrier. We recommend using a trackable shipping service.
Inspection: Once we receive and inspect your return, we will notify you via email regarding the approval or rejection of your refund.
If your return is approved:
Payment Method: The refund will be automatically applied to your original method of payment.
Processing Time: Most refunds appear in your account within 10 to 14 business days, depending on your bank or card issuer's processing times.
If you receive an item that is damaged or has a manufacturing defect:
Do not return the item immediately.
Contact us at contact@yield-glasses.com with a clear photo or video of the defect.
Resolution: We will send a replacement or issue a full refund immediately at no extra cost to you.
If you need a different size or color, we accept exchanges within 60 days of delivery, provided the items meet the hygiene conditions mentioned in Section 2. Please reach out to our team to organize the exchange logistics.
For any questions regarding our policy, please reach out to: VANT Customer Service Email: contact@yield-glasses.com